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This page explains what happens if you want to cancel or pause, and what to do if something goes wrong with a payment.

Cancelling a membership

You can stop coming whenever you like, and you can ask us to close your membership by telling reception or calling us. Closing it does not return the fees you have already paid — see Refunds below.

Refunds

• Fees are not refundable once a membership has started. This is how our prices are kept where they are. If something has gone wrong, talk to us at reception before you decide: we would rather sort it out than lose you.
• If you paid for a membership that never started — for example you paid twice for the same plan, or paid for someone who was never enrolled — we return that amount in full.
• Money taken by mistake at reception is returned the way you paid it: cash back in cash, UPI back to the same UPI number.
• Refunds for online payments go back to the card, UPI account or bank account you paid from. Banks usually take 5–7 working days after the refund is issued.

Pausing a membership

If you are travelling or unwell, we can pause your membership and move your end date forward by the same number of days.

• Tell us before the break starts, at reception or on WhatsApp. We cannot pause days that have already passed.
• A pause is at least 7 days at a time, and up to 30 days in a membership year in total.
• For a pause because of illness or injury, please show us a doctor's note.
• A paused membership cannot be used; your end date moves by exactly the days paused.

Payment problems

• If money left your account but your membership does not show as paid, contact us with the payment reference and we will check it.
• A failed payment that was still debited is normally returned automatically by your bank. If it has not come back after 7 working days, contact us.
• If the same membership was paid for twice, the second payment is refunded in full.

Contact

Call us on 098714 06350, message us on WhatsApp, or speak to reception.